A Time Block is pre‑purchased design time you can use for any project requests. You buy a block, submit requests in the portal, and we use your time as work is completed.
Have a question?
It just might be answered here
It just might be answered here
We have put together some of the best questions ever asked by clients, friends and even competitors.
Getting Started
Do Time Blocks expire?
No. Time Blocks never expire. Your unused time stays on your account until you use it.
Is this a subscription?
No. There’s no monthly subscription and no “use it or lose it.” You buy time when you need it.
How do I start?
- Purchase a Time Block
- Log into your portal
- Click Create a Design Request
- Review proofs and pin comments
- Approve and download final files (and print if needed)
I’m not sure what I need. Can you help?
Yes. Book a quick call and we’ll recommend the right Time Block, help you plan your first request, and answer questions.
Which Time Block should I choose?
If you have one quick project, start small. If you have multiple pieces or a bigger layout (like a brochure or catalog), choose a larger block. If you’re unsure, we can estimate based on your goal and what you already have.
The Portal (How the System Works)
What is the portal?
The portal is your private workspace where you submit requests, upload files, review proofs, pin feedback, approve designs, and download final files. It keeps everything organized in one place.
Can my whole team use the portal?
Yes. You can share access with teammates so everyone can review proofs and give feedback in one place.
How do I submit a request?
Log in and click Create a Design Request. Add a short description, upload content, and include any examples you like.
Can I see the status of my request?
Yes. The portal shows your request stage in real time so you’re never left wondering what’s happening.
Can I see how my Time Block minutes are being used?
The Portal (How the System Works)
Yes. Your portal provides full transparency into time usage so you can see where your minutes go as work is completed.
The Portal (How the System Works)
What We Design (Services)
Do you only design brochures?
No. Brochures are our specialty, but Time Blocks cover a wide range of marketing materials.
Can you redesign something we already have?
Yes. Send your current file (PDF preferred) and tell us what you want improved. We can modernize the layout, tighten the message, and update visuals.
Can you match our brand?
Yes. If you have brand guidelines, send them. If not, we can build a simple brand setup from your existing materials or from your website.
Do you provide copywriting?
We can completely write, polish, organize, or tighten your copy. If you need full copywriting from scratch, tell us what you need and we’ll confirm scope before we begin.
Do you provide images?
Yes. We can source professional stock images and/or create on‑brand AI visuals when needed—so your design looks polished even if you don’t have perfect photos.
Proofs, Feedback, and Revisions
How does proofing work?
We upload a proof in the portal. You open it and pin comments directly on the design so feedback is clear and easy to follow.
How many revisions do I get?
Revisions are not “limited by rounds.” They’re limited by the time available in your Time Block. Simple changes take less time; bigger changes take more time.
What’s the best way to give feedback?
Pin comments on the proof and keep feedback consolidated when possible. This reduces back‑and‑forth and speeds up revisions.
Can we do a call or screen share?
Yes. If something is easier to explain live, you can book a screen share so we can align quickly and avoid extra revision cycles.
Time, Estimates, and Turnaround
How long does a typical request take?
It depends on what you need and what content you provide. Small updates can be quick. Larger layouts take more time. If you share what you’re working on, we can give a realistic estimate.
Do you offer rush work?
Sometimes, depending on capacity. If you have a deadline (trade show, bid date, event), tell us up front so we can plan.
What affects turnaround time the most?
- how complete your content is
- how fast feedback/approvals come back
- the complexity of the piece
- current workload
Can you estimate time before starting?
Yes. If you want an estimate, ask before we begin or during the request kickoff. We’ll give you a reasonable range.